Privacy Policy — Reloved.pk

Last Updated: August 18, 2026

Welcome to Reloved.pk ("we," "our," or "us"). We operate this online store to provide you with a curated preloved and thrifted fashion shopping experience (the "Services"). This Privacy Policy describes how Reloved.pk collects, uses, protects, and handles your personal information when you visit, browse, or make a purchase from our website (reloved.pk).

By accessing or using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Information We Collect

To process your orders, arrange doorstep deliveries, and provide effective customer support, we collect the following categories of information:

• Contact & Delivery Details: Full name, complete shipping address, city, postal code, mobile/WhatsApp contact number, and email address.

• Order & Transaction Data: Items viewed, cart additions, purchase history, order values, return/exchange records, and chosen payment method (Cash on Delivery or Bank Transfer).

• Customer Support Records: Communication history, sizing queries, and feedback submitted via WhatsApp, email, or our website contact forms.

• Technical & Device Information: IP address, browser type, device identifiers, operating system, and on-site browsing activity collected through standard cookies and secure log files.

2. How We Collect Your Data

We collect personal data through:

• Direct Customer Input: Information provided directly by you when placing an order, filling out contact forms, contacting customer support, or subscribing to drop alerts.

• Automated Technologies: Technical data gathered via secure cookies and analytics tools as you navigate through our product catalogs.

• Secure Payment & Service Systems: Transaction confirmations received through integrated banking and courier APIs.

3. How We Use Your Information

Your information is used strictly for legitimate business, logistics, and customer service operations:

• Order Processing & Fulfillment: To verify orders, generate shipping invoices, confirm Cash on Delivery (COD) bookings, and dispatch parcels to your address.

• Customer Care & Order Tracking: To provide real-time WhatsApp/SMS tracking updates, dispatch alerts, and resolve sizing or product inquiries.

• Store Optimization: To analyze catalog demand, improve website performance, and curate upcoming collection drops based on customer preferences.

• Marketing & Promotions: To send occasional updates regarding exclusive drops, seasonal sales, and discount offers (you can opt out at any time).

• Fraud Prevention & Security: To protect against invalid orders, safeguard customer accounts, and maintain a secure online shopping environment.

4. Sharing & Disclosure of Information

Reloved.pk never sells, rents, or monetizes your personal data. We only disclose necessary information to trusted third-party service providers essential for store operations:

• Courier & Logistics Partners: Courier companies (e.g., TCS, Trax, Leopards, Call Courier, PostEx) to deliver your parcels and collect COD payments.

• Banking & Payment Gateways: Authorized financial institutions and digital payment processors when prepayment methods are selected.

• Technical Infrastructure Providers: Secure cloud hosting, database management, and SMS/WhatsApp gateway providers that support our website operations.

• Legal Obligations: Law enforcement or regulatory bodies only when strictly required by applicable Pakistani laws or lawful court orders.

5. Data Security & Storage

• Encryption: We utilize industry-standard SSL (Secure Sockets Layer) encryption to protect all data transmitted between your browser and our servers.

• Access Control: Customer data is restricted to authorized personnel who need it to fulfill orders and handle support requests.

• Data Retention: Transaction records and shipping details are retained only as long as necessary to process orders, resolve warranty or exchange matters, and comply with tax and legal requirements.

6. Cookies & Tracking Technologies

Reloved.pk uses standard functional cookies to:

• Remember items in your shopping cart across browsing sessions.

• Maintain site speed, security, and user preferences.

• Analyze general traffic patterns to improve site navigation.

You can adjust your browser settings to decline cookies; however, certain website features (such as retaining items in your shopping bag) may not function properly without them.

7. Your Rights & Control

You retain full control over your personal data:

• Review & Correction: You may request to review or update your shipping details, phone number, or account information at any time.

• Data Deletion: You can request the permanent removal of your customer profile from our records by contacting us.

• Promotional Opt-Out: You can unsubscribe from marketing emails or promotional SMS broadcasts by clicking the unsubscribe link or contacting our support team directly.

8. Policy Updates

We may update this Privacy Policy periodically to reflect operational changes or legal requirements. Any modifications will be posted on this page with an updated Last Updated date.

9. Contact Us

For questions regarding our privacy practices, data requests, or general inquiries, please contact our team:

• Store Name: Reloved.pk

• Phone / WhatsApp: +92 300 2504099

• Email: ishakhanmarwat0@gmail.com

• Address: Karachi, Sindh 74460, Pakistan